This topic contains 2 replies, has 2 voices, and was last updated by  Haris 2 weeks, 3 days ago.

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  • Participant
    nhill40
    Regular Member
    Member since: 13.06.2017
    Number of posts: 40

    Hi,

    We are seeing very slow performance – both in API responses as well as trying to use the web UI. The API is also sporadically returning us 500 errors. We seem to get brief windows in which we can successfully get an API call through, but then the 500s start happening again.

    The system status page seems to indicate all is well, but that is not our experience. I’m trying to establish if this is something specific to our account, or are there system-wide issues?

    Thank you!

    Participant
    nhill40
    Regular Member
    Member since: 13.06.2017
    Number of posts: 40

    Score

    0

    Everything seems to be working wellagain, but from about 12:30p until 4:00p (MDT) today, we were certainly struggling.

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1449

    Score

    0

    Hi,

    There was a short downtime last Friday. Everything should be fine now. The best place to look for information on outages (planned and unplanned) would be in the Trust Center (https://trust.esignlive.com/).


    Haris Haidary
    OneSpan Technical Consultant

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