This topic contains 5 replies, has 2 voices, and was last updated by  Haris 2 weeks, 5 days ago.

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    likwid
    Newbie
    Member since: 23.11.2017
    Number of posts: 3

    Hi there,

    I’m using the .NET integration guide found here to create a package:
    https://docs.esignlive.com/content/c_integrator_s_guide/sdk/a_introduction/getting_started_with_sdks.htm#Creating_Your_First_Document_Package

    When running this portion of the sample code I get the error below:

    PackageId packageId = eslClient.CreatePackage(package);

    Could not create a new package. Exception: The remote server returned an error: (404) Not Found. HTTP POST on URI https://sandbox.e-signlive.ca/api/packages. Optional details: {“code”:404,”technical”:”Could not find user with uid ‘YlxUKBsCTmIC'”,”messageKey”:”error.notFound.userNotFound”,”message”:”The specified user cannot be found.”,”name”:”Resource Not Found”}

    I am using my canadian sandbox account with the API key in my Admin.

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1134

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    Hi there,

    I’ve asked support and it looks like you have a US sandbox account but not a Canadian one. What URL are you using to login to your sandbox account?


    Haris Haidary
    eSignLive Technical Evangelist
    • This reply was modified 2 weeks, 6 days ago by  Haris.
    • This reply was modified 2 weeks, 6 days ago by  Haris.
    Participant
    likwid
    Newbie
    Member since: 23.11.2017
    Number of posts: 3

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    This is interesting as I thought I signed up through the Canadian site and set my country as Canada during that process. Is there any chance you can switch my account over to use the Canadian sandbox instead? We are a Canadian company and would like to use this API.

    Here is the URL I am using for the account:
    https://sandbox.esignlive.com

    Thanks

    • This reply was modified 2 weeks, 6 days ago by  likwid.
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    Haris
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    Member since: 05.11.2015
    Number of posts: 1134

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    We can’t switch over your account but you can contact support@esignlive.com to provision a Canadian sandbox account for you.


    Haris Haidary
    eSignLive Technical Evangelist
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    likwid
    Newbie
    Member since: 23.11.2017
    Number of posts: 3

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    Thank you. I have email them and am awaiting a response.

    In the meantime, I have tried the same as above, with the US sandbox URL and still get an error.

    Could not create a new package. Exception: The remote server returned an error: (401) Unauthorized. HTTP POST on URI https://sandbox.e-signlive.com/api/packages. Optional details: {“messageKey”:”error.unauthorised.noSession”,”entity”:null,”technical”:null,”packageId”:null,”message”:”Failed to retrieve Session”,”code”:401,”name”:”Unauthorized”}

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1134
    Approved answer

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    Can you remove the dash in “e-signlive”? In other words, your endpoint url should “https://sandbox.esignlive.com/api”


    Haris Haidary
    eSignLive Technical Evangelist

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