This topic contains 6 replies, has 2 voices, and was last updated by  mmarozas 4 days, 18 hours ago.

  • Author
    Posts
  • Participant
    mmarozas
    Member since: 11.12.2015
    Number of posts: 11

    After creating a package, I get the session token for that package, and return the access signing URL which I pass to an iframe.

    The ceremony comes up but with this error at the top in a red box:
    “Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.”

    If I then click on the ACCEPT button at the bottom the following error pops up:
    “Unexpected token < in JSON at position 0”

    From there I cannot do anything. Strangely if I take the signing URL and paste it in a new window it pulls up the ceremony just fine without error. Any ideas?

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1181

    Score

    0

    Hi there,

    Couple questions for you:

    Do you have third-party cookies enabled on your browser?
    What call are you making to create a session token?
    What URL are you building to embed in your iframe?


    Haris Haidary
    eSignLive Technical Evangelist
    Participant
    mmarozas
    Member since: 11.12.2015
    Number of posts: 11

    Score

    0

    Hi Haris,

    Third party cookies is enabled. I tested in IE11 and Chrome and got the same result.
    To retrieve the session token I am using

    String mySessionToken = eslClient.getAuthenticationTokensService().createSignerAuthenticationToken(packageId, signerId);

    .
    The URL I’m building is

    "https://sandbox.esignlive.com/access?sessionToken=" + mySessionToken;

    .

    Thanks for your help!

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1181

    Score

    0

    Can you give me a package id so I can test this on my end?

    Thanks!


    Haris Haidary
    eSignLive Technical Evangelist
    Participant
    mmarozas
    Member since: 11.12.2015
    Number of posts: 11

    Score

    0

    packageId:

      1nN-dXXMHj6MEv844angebSwp5w=
    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1181

    Score

    0

    I wasn’t able to reproduce your issue. Can check your web browser console for any errors?


    Haris Haidary
    eSignLive Technical Evangelist
    Participant
    mmarozas
    Member since: 11.12.2015
    Number of posts: 11

    Score

    0

    Thanks Haris,
    Since it doesn’t happen for you then it is probably out of the scope of eSign support. Attached is the console log.

    Attachments:
    You must be logged in to view attached files.

You must be logged in to reply to this topic.