This topic contains 1 reply, has 2 voices, and was last updated by  Duo_Liang 5 months, 3 weeks ago.

  • Author
  • Participant
    Senior Member
    Member since: 16.07.2018
    Number of posts: 113


    Lets say that we have 3 signers. Is there a workflow for when we have to change signers for a document that has already been signed by one of the other signers involved?

    Member since: 14.06.2018
    Number of posts: 766



    Hi Ryan,

    In OneSpan Sign, there’re two ways to change signer:
    #1, you can use the “Change Signer” feature, it’s a built-in capability provided by OSS allowing your signer to change signer during signing ceremony.
    #2, or you can build the change signer process by your own code, and following are the potential steps:
    (1)use a callback notification to monitor the first signer completion event
    (2)change the package status to “DRAFT”
    (3)do a GET request to grab the signer metadata:
    GET /api/packages/{packageId}/roles/{roleId}
    (4)modify the JSON, and replace the personal info with new signer(email, first/last name, company, title, etc), and do a PUT request to update signer
    PUT /api/packages/{packageId}/roles/{roleId}
    with the modified json as payload
    (5)send the package again

    Both workflow works with or without notary presents. But this is only the technical possibility, still, please speak to your legal department to clarify if these workflows are okay with you.

    Hope this could help!

    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 5 months, 3 weeks ago by  Duo_Liang.
    • This reply was modified 5 months, 3 weeks ago by  Duo_Liang.

You must be logged in to reply to this topic.