This topic contains 1 reply, has 2 voices, and was last updated by  Duo_Liang 2 weeks, 2 days ago.

  • Author
  • Participant
    Member since: 26.03.2019
    Number of posts: 2

    Hey team,

    We want to delete a sender and re-invited to another account. But when I called the API below:

    HTTP Request
    DELETE /api/account/senders/{senderId}

    HTTP Headers
    Accept: application/json
    Content-Type: application/json
    Authorization: Basic api_key

    The sender wasn’t successfully deleted. Please advise how we can achieve that.


    Member since: 14.06.2018
    Number of posts: 828



    Hi there,

    Only senders who haven’t created any packages can be deleted, otherwise he/she will be suspended instead. Below API response was what you can expected when you were trying to delete such a sender:

        "message": "Sender was suspended instead of deleted, since they have created packages.",
        "code": 200

    So if this was your case, it’s somehow the expected behavior. To facilitate your requirement, you can contact our support team at, and they would help you merge your account under another owner. (instead of delete and invite again)

    Hope this could help!

    Duo Liang
    OneSpan Junior Technical Evangelist

You must be logged in to reply to this topic.