This topic contains 7 replies, has 2 voices, and was last updated by  Duo_Liang 1 week, 4 days ago.

  • Author
    Posts
  • Participant
    Ryan_Coleman
    Member
    Member since: 16.07.2018
    Number of posts: 21

    Guys,

    I am building the JSON package and sending it up via the REST API. For whatever reason the system notifies the signers but the notary is not getting sent the email.

    I’ve tried changing the signing order to have the index on the notary be first but that still doesn’t work. Am I doing something wrong or is there a special way to force an email notification to the notary.

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 183

    Score

    1

    Hi Ryan,

    If in your case, the notary is your sender, this is as expected that senders won’t receive email notifications since the package is created by sender him/herself. What you can configure is you can have your sender receive a CC when signers receive their email. But this is not recommended and in this case, it doesn’t work.
    As you may have noticed, In e-notary this specific scenario, in-person mode is compulsive and what’s different is the document link sent to signers can’t access to the real signing ceremony, and you will see the indicator saying”You can only review this package. This package can be signed only in the presence of a notary.” You have to sign the contract through your sender’s account and have signers in-person.
    And BTW, in e-notary mode, the signing order doesn’t work since all recipients have to sign in one device.

    If you are still confused about your workflow, we can discuss more about this. And hope this could help you!

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 1 week ago by  Duo_Liang.
    Participant
    Ryan_Coleman
    Member
    Member since: 16.07.2018
    Number of posts: 21

    Score

    0

    Duo,

    That make sense but poses a problem for me. One of the things that I like is the ability to change the logo on the signing screen for the users but since they cannot sign notarized document on their screen, is there a way to see that same logo on the Notary’s screen? The custom logo, we’ve noticed, was only accessible when the user clicked the link in the generated email message to which they were sent to log in.

    I guess the basic question is, how do I get that logo to appear for the Notary the same as we would for the user?

    Also, since they signers will need to sign in the presence of a notary, is there a way to stop the email message from being sent?

    • This reply was modified 1 week, 4 days ago by  Ryan_Coleman.
    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 183

    Score

    1

    Hi Ryan,

    If we are on the same page, when you mean the “Notary screen logo”, you are meaning the account logo? Because anyway you will have to sign the document at your sender’s WebUI interface. If you want to customize this logo, you can prepare a 270px * 60px image and contact our support team(sign.support@onespan.com) to replace your original one.

    Hope this could help you!

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    Ryan_Coleman
    Member
    Member since: 16.07.2018
    Number of posts: 21

    Score

    0

    Duo,

    That does help, thank you.

    Lastly, is there a way to not send out the email message to the signers when a notary is present?

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 183

    Score

    1

    Hi Ryan,

    Yes, you can turn off this feature, but it’s on the account level, means all packages’ signers won’t receive this email any more. But you still got a function to send invitation email manually.(guidance here)
    If you decided to do that, again you can contact our support team to set.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 1 week, 4 days ago by  Duo_Liang.
    Participant
    Ryan_Coleman
    Member
    Member since: 16.07.2018
    Number of posts: 21

    Score

    0

    That’s what I needed to know! Thank you again for the help.

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 183

    Score

    0

    You are very welcome! Just let us know if you have any other issues. 🙂
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist

You must be logged in to reply to this topic.