This topic contains 2 replies, has 2 voices, and was last updated by  Haris 1 week, 2 days ago.

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    fvieira
    Newbie
    Member since: 22.08.2017
    Number of posts: 13

    Hello, would help me understand what I’m doing wrong ?

    The method is called in package creation process.
    In the following are the values for Mobile signature method compare with Mouse capture.
    I don’t see any problem for Mobile signature.

    // Mobile signature – Error response
    String response = client.postMultipartFile(path, fileName, fileBytes, documentJson);
    Path: https://sandbox.e-signlive.ca/api/packages/usGaLhhTaXaDts7CRURECBSMTjY=/documents

    documentJson:

    {
      "approvals": [
        {
          "fields": [
            {
              "extract": false,
              "extractAnchor": {
                "anchorPoint": "TOPLEFT",
                "characterIndex": 0,
                "height": 52,
                "index": 0,
                "leftOffset": 0,
                "text": "**Signer 1**",
                "topOffset": 0,
                "width": 231
              },
              "height": 50,
              "left": 0,
              "page": 0,
              "subtype": "MOBILE_CAPTURE",
              "top": 0,
              "type": "SIGNATURE",
              "width": 200
            }
          ],
          "role": "f02f27ad31c14dce88d08148d0180dc9"
        },
        {
          "fields": [
            {
              "extract": false,
              "extractAnchor": {
                "anchorPoint": "TOPLEFT",
                "characterIndex": 0,
                "height": 52,
                "index": 0,
                "leftOffset": 0,
                "text": "**Signer 2**",
                "topOffset": 0,
                "width": 231
              },
              "height": 50,
              "left": 0,
              "page": 0,
              "subtype": "MOBILE_CAPTURE",
              "top": 0,
              "type": "SIGNATURE",
              "width": 200
            }
          ],
          "role": "aa376bc59ce34acc82674bbedef7e85a"
        }
      ],
      "description": "",
      "extract": false,
      "index": 0,
      "name": "attach2"
    }

    response Error:
    com.silanis.esl.sdk.internal.RequestException: HTTP POST on URI https://sandbox.e-signlive.ca/api/packages/usGaLhhTaXaDts7CRURECBSMTjY=/documents resulted in response with status code: [500, Internal Server Error]. Optional details: {“code”:500,”messageKey”:”error.internal.default”,”technical”:”EsepCommand failed and no fallback available.”,”message”:”Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.”,”name”:”Unhandled Server Error”}

    //Mouse capture – Success
    Path: https://sandbox.e-signlive.ca/api/packages/Xqy4PiHJl8Rkbt7onvdM-cM36XE=/documents

    documentJson:

    {
      "approvals": [
        {
          "fields": [
            {
              "extract": false,
              "extractAnchor": {
                "anchorPoint": "TOPLEFT",
                "characterIndex": 0,
                "height": 52,
                "index": 0,
                "leftOffset": 0,
                "text": "**Signer 1**",
                "topOffset": 0,
                "width": 231
              },
              "height": 50,
              "left": 0,
              "page": 0,
              "subtype": "CAPTURE",
              "top": 0,
              "type": "SIGNATURE",
              "width": 200
            }
          ],
          "role": "dc75bda79c394286ba850eddbf21a99a"
        },
        {
          "fields": [
            {
              "extract": false,
              "extractAnchor": {
                "anchorPoint": "TOPLEFT",
                "characterIndex": 0,
                "height": 52,
                "index": 0,
                "leftOffset": 0,
                "text": "**Signer 2**",
                "topOffset": 0,
                "width": 231
              },
              "height": 50,
              "left": 0,
              "page": 0,
              "subtype": "CAPTURE",
              "top": 0,
              "type": "SIGNATURE",
              "width": 200
            }
          ],
          "role": "1e6091406e9d4326b16e9a0fe1d14c55"
        }
      ],
      "description": "",
      "extract": false,
      "index": 0,
      "name": "attach2"
    }

    response:

    {
      "status": "",
      "id": "3d3731d2c515a7c0e05af9c43dfab025c42830d2fdd568ca",
      "signerVerificationToken": null,
      "signedHash": null,
      "data": {
        "ese_document_texttag_extract_needed": "false"
      },
      "approvals": [
        {
          "id": "t7d8cDky0384",
          "role": "dc75bda79c394286ba850eddbf21a99a",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "validation": null,
              "id": "AlIYVOMin1UL",
              "page": 0,
              "subtype": "CAPTURE",
              "top": 500,
              "data": null,
              "height": 52,
              "left": 94,
              "width": 231,
              "binding": null,
              "extract": false,
              "extractAnchor": null,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        },
        {
          "id": "Yl9Yo0cgxEAP",
          "role": "1e6091406e9d4326b16e9a0fe1d14c55",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "validation": null,
              "id": "HdfrN9CWH6IP",
              "page": 0,
              "subtype": "CAPTURE",
              "top": 544,
              "data": null,
              "height": 52,
              "left": 94,
              "width": 231,
              "binding": null,
              "extract": false,
              "extractAnchor": null,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        }
      ],
      "pages": [
        {
          "id": "",
          "top": 0,
          "height": 1030,
          "left": 0,
          "width": 796,
          "index": 0,
          "version": 0
        }
      ],
      "extract": false,
      "external": null,
      "extractionTypes": [],
      "index": 0,
      "fields": [],
      "description": "",
      "name": "attach2",
      "size": 85246
    }

    The difference is what the SDK receives from the eSign server.

    For Mobile signature
    https://sandbox.e-signlive.ca/api/packages/usGaLhhTaXaDts7CRURECBSMTjY=/

    {
      "status": "DRAFT",
      "messages": [],
      "roles": [
        {
          "id": "djf6R9ByTm0B",
          "attachmentRequirements": [],
          "locked": false,
          "reassign": false,
          "specialTypes": [],
          "emailMessage": {
            "content": ""
          },
          "data": null,
          "type": "SIGNER",
          "index": 0,
          "signers": [
            {
              "language": "en",
              "id": "djf6R9ByTm0B",
              "auth": {
                "challenges": [],
                "scheme": "NONE"
              },
              "signature": {
                "handdrawn": "",
                "textual": {
                  "font": null,
                  "color": null
                }
              },
              "title": "Mr",
              "company": "IBACZ",
              "firstName": "Tomas",
              "lastName": "Kanovsky",
              "phone": "",
              "professionalIdentityFields": [],
              "userCustomFields": [],
              "updated": "2017-11-16T16:06:57Z",
              "external": null,
              "data": null,
              "email": "tomas.kanovsky1@cz.ibm.com",
              "knowledgeBasedAuthentication": null,
              "delivery": {
                "email": true,
                "download": false,
                "provider": false
              },
              "group": null,
              "address": null,
              "created": "2017-11-16T15:59:26Z",
              "name": "",
              "specialTypes": []
            }
          ],
          "name": "djf6R9ByTm0B"
        },
        {
          "id": "f02f27ad31c14dce88d08148d0180dc9",
          "attachmentRequirements": [],
          "locked": false,
          "reassign": true,
          "specialTypes": [],
          "emailMessage": {
            "content": "If you have any questions please contact your IBM team or send an email to \"dragos.valentin.luca@ro.ibm.com\"."
          },
          "data": null,
          "type": "SIGNER",
          "index": 1,
          "signers": [
            {
              "language": "en",
              "id": "f02f27ad31c14dce88d08148d0180dc9",
              "auth": {
                "challenges": [],
                "scheme": "NONE"
              },
              "signature": null,
              "title": "",
              "company": "",
              "firstName": "dragosgmail.com",
              "lastName": "Luca",
              "phone": "",
              "professionalIdentityFields": [],
              "userCustomFields": [],
              "updated": "2017-11-16T16:06:59Z",
              "external": null,
              "data": null,
              "email": "luca.dragos.valentin@gmail.com",
              "knowledgeBasedAuthentication": null,
              "delivery": {
                "email": true,
                "download": false,
                "provider": false
              },
              "group": null,
              "address": null,
              "created": "2017-11-16T15:59:28Z",
              "name": "",
              "specialTypes": []
            }
          ],
          "name": "f02f27ad31c14dce88d08148d0180dc9"
        },
        {
          "id": "aa376bc59ce34acc82674bbedef7e85a",
          "attachmentRequirements": [],
          "locked": false,
          "reassign": true,
          "specialTypes": [],
          "emailMessage": {
            "content": "If you have any questions please contact your IBM team or send an email to \"dragos.valentin.luca@ro.ibm.com\"."
          },
          "data": null,
          "type": "SIGNER",
          "index": 11,
          "signers": [
            {
              "language": "en",
              "id": "aa376bc59ce34acc82674bbedef7e85a",
              "auth": {
                "challenges": [],
                "scheme": "NONE"
              },
              "signature": null,
              "title": "",
              "company": "",
              "firstName": "Dragos Valentin",
              "lastName": "Luca",
              "phone": "",
              "professionalIdentityFields": [],
              "userCustomFields": [],
              "updated": "2017-11-16T16:07:00Z",
              "external": null,
              "data": null,
              "email": "dragos.valentin.luca@ro.ibm.com",
              "knowledgeBasedAuthentication": null,
              "delivery": {
                "email": true,
                "download": false,
                "provider": false
              },
              "group": null,
              "address": null,
              "created": "2017-11-16T15:59:27Z",
              "name": "",
              "specialTypes": []
            }
          ],
          "name": "aa376bc59ce34acc82674bbedef7e85a"
        }
      ],
      "language": "en",
      "id": "usGaLhhTaXaDts7CRURECBSMTjY=",
      "sender": {
        "status": "ACTIVE",
        "language": "en",
        "id": "w0QBplnUTv08",
        "signature": {
          "handdrawn": "",
          "textual": {
            "font": null,
            "color": null
          }
        },
        "locked": null,
        "title": "Mr",
        "account": {
          "owner": "iwTsIU0AjrIU",
          "id": "rmZzTYqnMUE9",
          "created": "2015-12-07T16:17:16Z",
          "company": {
            "id": "qIVII7qCAVUA",
            "data": null,
            "address": {
              "zipcode": null,
              "address1": null,
              "address2": null,
              "city": null,
              "country": null,
              "state": null
            },
            "name": "silanis"
          },
          "updated": "2015-12-07T16:17:16Z",
          "customFields": [
            {
              "required": true,
              "id": "Date_Field",
              "translations": [
                {
                  "language": "en",
                  "id": "",
                  "data": null,
                  "description": "Signing Date, selected by signer from a calendar.",
                  "name": "Date Field"
                }
              ],
              "data": null,
              "value": "16 Aug 2016",
              "name": ""
            },
            {
              "required": false,
              "id": "Pramata",
              "translations": [
                {
                  "language": "en",
                  "id": "",
                  "data": null,
                  "description": "",
                  "name": "Pramata Information"
                }
              ],
              "data": null,
              "value": "False",
              "name": ""
            }
          ],
          "licenses": [
            {
              "status": "ACTIVE",
              "transactions": [],
              "created": "2015-12-07T16:17:16Z",
              "paidUntil": "2017-03-07T00:00:00Z",
              "plan": {
                "id": "sandbox",
                "price": {
                  "amount": 0,
                  "currency": {
                    "id": "USD",
                    "data": null,
                    "name": "US Dollar"
                  }
                },
                "original": null,
                "data": null,
                "cycle": "YEAR",
                "contract": "YEAR",
                "freeCycles": null,
                "quotas": [
                  {
                    "cycle": null,
                    "scope": "ACCOUNT",
                    "limit": 99999,
                    "target": "SENDER"
                  },
                  {
                    "cycle": null,
                    "scope": "SENDER",
                    "limit": 500,
                    "target": "DOCUMENT"
                  },
                  {
                    "cycle": null,
                    "scope": "SENDER",
                    "limit": 500,
                    "target": "STORAGE"
                  }
                ],
                "group": "",
                "features": null,
                "description": "E-Sign Hundreds of Documents with Unlimited Signers",
                "name": "Sandbox"
              }
            }
          ],
          "logoUrl": "",
          "data": null,
          "providers": null,
          "name": "silanis"
        },
        "activated": null,
        "company": "IBACZ",
        "firstName": "Tomas",
        "lastName": "Kanovsky",
        "memberships": [],
        "phone": "123456789",
        "professionalIdentityFields": [],
        "userCustomFields": [
          {
            "id": "Date_Field",
            "translations": [
              {
                "language": "en",
                "id": "",
                "data": null,
                "description": "Signing Date, selected by signer from a calendar.",
                "name": "Date Field"
              }
            ],
            "data": null,
            "value": "16 Aug 2016",
            "name": ""
          }
        ],
        "updated": "2016-09-05T17:24:11Z",
        "external": null,
        "data": {
          "serviceCredentials": "{}",
          "showIntro": false
        },
        "email": "tomas.kanovsky1@cz.ibm.com",
        "type": "MANAGER",
        "address": {
          "zipcode": "60200",
          "address1": "Nereknu 1",
          "address2": "",
          "city": "Brno",
          "country": "CZ",
          "state": ""
        },
        "created": "2016-07-26T20:39:58Z",
        "name": "",
        "specialTypes": [],
        "hasDelegates": true
      },
      "documents": [
        {
          "status": "",
          "id": "a36ad52cf3e03fd9feafa0a8edcb8c7e3b1a6b68eef0f8f5",
          "signedHash": null,
          "approvals": [],
          "pages": [
            {
              "id": "",
              "height": 1030,
              "left": 0,
              "width": 796,
              "top": 0,
              "version": 0,
              "index": 0
            }
          ],
          "extract": false,
          "external": null,
          "data": {
            "ese_document_texttag_extract_needed": "false"
          },
          "signerVerificationToken": null,
          "extractionTypes": [],
          "fields": [],
          "index": 0,
          "description": "",
          "name": "attach2",
          "size": 85246
        }
      ],
      "due": "2017-11-21T22:00:00Z",
      "emailMessage": "",
      "limits": null,
      "notarized": false,
      "notaryRoleId": null,
      "settings": {
        "ceremony": {
          "layout": {
            "header": {
              "breadcrumbs": true,
              "feedback": true,
              "globalActions": {
                "confirm": false,
                "download": true,
                "hideEvidenceSummary": false,
                "saveAsLayout": false
              },
              "sessionBar": true,
              "titleBar": {
                "title": true,
                "progressBar": true
              },
              "globalNavigation": false
            },
            "brandingBar": {
              "logo": {
                "src": "ibm4",
                "link": "ibm4"
              }
            },
            "footer": {},
            "iframe": false,
            "navigator": true
          },
          "events": {
            "complete": {
              "dialog": true,
              "redirect": "url"
            }
          },
          "inPerson": false,
          "maxAuthFailsAllowed": 10,
          "optOutButton": false,
          "optOutReasons": [
            "Do not want to use eSignature to sign the IBM contract",
            "Do not want to sign the IBM contract"
          ],
          "declineButton": true,
          "declineReasons": [
            "Reject and request rework of the package",
            "Reject the package and close this request"
          ],
          "disableDeclineOther": true,
          "disableDownloadForUncompletedPackage": false,
          "disableFirstInPersonAffidavit": true,
          "disableInPersonAffidavit": false,
          "disableOptOutOther": true,
          "disableSecondInPersonAffidavit": true,
          "documentToolbarOptions": {
            "downloadButton": true
          },
          "handOver": {
            "title": "IBM Home Page",
            "href": "http://www.ibm.com",
            "text": "Finish"
          },
          "hideCaptureText": false,
          "hideLanguageDropdown": false,
          "hidePackageOwnerInPerson": true,
          "hideWatermark": false,
          "style": null,
          "extractAcroFields": false,
          "extractTextTags": false,
          "enforceCaptureSignature": false
        }
      },
      "trashed": true,
      "updated": "2017-11-17T16:33:37Z",
      "completed": null,
      "consent": null,
      "signedDocumentDelivery": null,
      "autocomplete": true,
      "data": {
        "currentSignerProgress": {
          "documentsToConfirmCount": "0",
          "documentsConfirmedCount": "0",
          "approvalsToConfirmCount": "0",
          "approvalsConfirmedCount": "0",
          "documentsPartiallyCompletedCount": "0",
          "approvalsToSignNowCount": "0"
        },
        "origin": "api",
        "overallProgress": {
          "documentsToCompleteCount": "1",
          "documentsCompletedCount": "1",
          "documentsToConfirmCount": "0",
          "documentsConfirmedCount": "0",
          "documentsPartiallyCompletedCount": "0"
        },
        "sdk": "Java v${project.version}"
      },
      "visibility": "ACCOUNT",
      "type": "PACKAGE",
      "created": "2017-11-16T15:59:25Z",
      "description": "IBM is requesting approval of the proposal for REQ-000018 - PD_1596584_13.11.3.01",
      "name": "REQ-000018 - PD_1596584_13.11.3.01",
      "bulkSendable": false
    }

    For Mouse capture

    https://sandbox.e-signlive.ca/api/packages/Xqy4PiHJl8Rkbt7onvdM-cM36XE=/

    {
      "language": "en",
      "id": "Xqy4PiHJl8Rkbt7onvdM-cM36XE=",
      "messages": [],
      "autocomplete": true,
      "completed": null,
      "visibility": "ACCOUNT",
      "data": {
        "sdk": "Java v${project.version}",
        "origin": "api",
        "currentSignerProgress": {
          "documentsToConfirmCount": "0",
          "documentsConfirmedCount": "0",
          "approvalsToConfirmCount": "0",
          "approvalsConfirmedCount": "0",
          "documentsPartiallyCompletedCount": "0",
          "approvalsToSignNowCount": "0"
        },
        "overallProgress": {
          "documentsToCompleteCount": "1",
          "documentsCompletedCount": "0",
          "documentsToConfirmCount": "1",
          "documentsConfirmedCount": "0",
          "documentsPartiallyCompletedCount": "0"
        }
      },
      "sender": {
        "language": "en",
        "id": "w0QBplnUTv08",
        "signature": {
          "handdrawn": "",
          "textual": {
            "color": null,
            "font": null
          }
        },
        "title": "Mr",
        "data": {
          "serviceCredentials": "{}",
          "showIntro": false
        },
        "locked": null,
        "memberships": [],
        "phone": "123456789",
        "professionalIdentityFields": [],
        "userCustomFields": [
          {
            "id": "Date_Field",
            "data": null,
            "translations": [
              {
                "language": "en",
                "id": "",
                "data": null,
                "description": "Signing Date, selected by signer from a calendar.",
                "name": "Date Field"
              }
            ],
            "value": "16 Aug 2016",
            "name": ""
          }
        ],
        "account": {
          "id": "rmZzTYqnMUE9",
          "providers": null,
          "created": "2015-12-07T16:17:16Z",
          "data": null,
          "customFields": [
            {
              "required": true,
              "id": "Date_Field",
              "data": null,
              "translations": [
                {
                  "language": "en",
                  "id": "",
                  "data": null,
                  "description": "Signing Date, selected by signer from a calendar.",
                  "name": "Date Field"
                }
              ],
              "value": "16 Aug 2016",
              "name": ""
            },
            {
              "required": false,
              "id": "Pramata",
              "data": null,
              "translations": [
                {
                  "language": "en",
                  "id": "",
                  "data": null,
                  "description": "",
                  "name": "Pramata Information"
                }
              ],
              "value": "False",
              "name": ""
            }
          ],
          "licenses": [
            {
              "transactions": [],
              "created": "2015-12-07T16:17:16Z",
              "paidUntil": "2017-03-07T00:00:00Z",
              "plan": {
                "id": "sandbox",
                "original": null,
                "group": "",
                "data": null,
                "price": {
                  "amount": 0,
                  "currency": {
                    "id": "USD",
                    "data": null,
                    "name": "US Dollar"
                  }
                },
                "freeCycles": null,
                "contract": "YEAR",
                "cycle": "YEAR",
                "quotas": [
                  {
                    "scope": "ACCOUNT",
                    "cycle": null,
                    "limit": 99999,
                    "target": "SENDER"
                  },
                  {
                    "scope": "SENDER",
                    "cycle": null,
                    "limit": 500,
                    "target": "DOCUMENT"
                  },
                  {
                    "scope": "SENDER",
                    "cycle": null,
                    "limit": 500,
                    "target": "STORAGE"
                  }
                ],
                "features": null,
                "description": "E-Sign Hundreds of Documents with Unlimited Signers",
                "name": "Sandbox"
              },
              "status": "ACTIVE"
            }
          ],
          "logoUrl": "",
          "company": {
            "id": "qIVII7qCAVUA",
            "data": null,
            "address": {
              "address1": null,
              "address2": null,
              "city": null,
              "country": null,
              "zipcode": null,
              "state": null
            },
            "name": "silanis"
          },
          "updated": "2015-12-07T16:17:16Z",
          "owner": "iwTsIU0AjrIU",
          "name": "silanis"
        },
        "activated": null,
        "company": "IBACZ",
        "email": "tomas.kanovsky1@cz.ibm.com",
        "firstName": "Tomas",
        "lastName": "Kanovsky",
        "external": null,
        "updated": "2016-09-05T17:24:11Z",
        "type": "MANAGER",
        "address": {
          "address1": "Nereknu 1",
          "address2": "",
          "city": "Brno",
          "country": "CZ",
          "zipcode": "60200",
          "state": ""
        },
        "created": "2016-07-26T20:39:58Z",
        "name": "",
        "status": "ACTIVE",
        "specialTypes": [],
        "hasDelegates": true
      },
      "documents": [
        {
          "status": "",
          "id": "3d3731d2c515a7c0e05af9c43dfab025c42830d2fdd568ca",
          "signerVerificationToken": null,
          "signedHash": null,
          "data": {
            "ese_document_texttag_extract_needed": "false"
          },
          "approvals": [
            {
              "id": "t7d8cDky0384",
              "role": "dc75bda79c394286ba850eddbf21a99a",
              "data": null,
              "signed": null,
              "accepted": null,
              "fields": [
                {
                  "validation": null,
                  "id": "AlIYVOMin1UL",
                  "page": 0,
                  "subtype": "CAPTURE",
                  "top": 500,
                  "data": null,
                  "height": 52,
                  "left": 94,
                  "width": 231,
                  "binding": null,
                  "extract": false,
                  "extractAnchor": null,
                  "type": "SIGNATURE",
                  "value": "",
                  "name": ""
                }
              ],
              "name": ""
            },
            {
              "id": "Yl9Yo0cgxEAP",
              "role": "1e6091406e9d4326b16e9a0fe1d14c55",
              "data": null,
              "signed": null,
              "accepted": null,
              "fields": [
                {
                  "validation": null,
                  "id": "HdfrN9CWH6IP",
                  "page": 0,
                  "subtype": "CAPTURE",
                  "top": 544,
                  "data": null,
                  "height": 52,
                  "left": 94,
                  "width": 231,
                  "binding": null,
                  "extract": false,
                  "extractAnchor": null,
                  "type": "SIGNATURE",
                  "value": "",
                  "name": ""
                }
              ],
              "name": ""
            }
          ],
          "pages": [
            {
              "id": "",
              "top": 0,
              "height": 1030,
              "left": 0,
              "width": 796,
              "index": 0,
              "version": 0
            }
          ],
          "extract": false,
          "external": null,
          "extractionTypes": [],
          "index": 0,
          "fields": [],
          "description": "",
          "name": "attach2",
          "size": 85246
        }
      ],
      "consent": null,
      "due": "2017-11-21T22:00:00Z",
      "emailMessage": "",
      "limits": null,
      "notarized": false,
      "notaryRoleId": null,
      "settings": {
        "ceremony": {
          "layout": {
            "footer": {},
            "brandingBar": {
              "logo": {
                "src": "ibm4",
                "link": "ibm4"
              }
            },
            "iframe": false,
            "navigator": true,
            "header": {
              "feedback": true,
              "breadcrumbs": true,
              "globalActions": {
                "confirm": false,
                "download": true,
                "hideEvidenceSummary": false,
                "saveAsLayout": false
              },
              "globalNavigation": false,
              "sessionBar": true,
              "titleBar": {
                "title": true,
                "progressBar": true
              }
            }
          },
          "style": null,
          "enforceCaptureSignature": false,
          "events": {
            "complete": {
              "redirect": "url",
              "dialog": true
            }
          },
          "hideCaptureText": false,
          "hideLanguageDropdown": false,
          "hidePackageOwnerInPerson": true,
          "hideWatermark": false,
          "maxAuthFailsAllowed": 10,
          "optOutButton": false,
          "optOutReasons": [
            "Do not want to use eSignature to sign the IBM contract",
            "Do not want to sign the IBM contract"
          ],
          "declineButton": true,
          "declineReasons": [
            "Reject and request rework of the package",
            "Reject the package and close this request"
          ],
          "disableDeclineOther": true,
          "disableDownloadForUncompletedPackage": false,
          "disableFirstInPersonAffidavit": true,
          "disableInPersonAffidavit": false,
          "disableOptOutOther": true,
          "disableSecondInPersonAffidavit": true,
          "documentToolbarOptions": {
            "downloadButton": true
          },
          "handOver": {
            "title": "IBM Home Page",
            "href": "http://www.ibm.com",
            "text": "Finish"
          },
          "inPerson": false,
          "extractAcroFields": false,
          "extractTextTags": false
        }
      },
      "signedDocumentDelivery": null,
      "trashed": true,
      "updated": "2017-11-20T07:52:38Z",
      "roles": [
        {
          "id": "C3jcMgnSO58O",
          "data": null,
          "locked": false,
          "specialTypes": [],
          "attachmentRequirements": [],
          "reassign": false,
          "emailMessage": null,
          "index": 0,
          "type": "SENDER",
          "signers": [
            {
              "language": "en",
              "id": "w0QBplnUTv08",
              "signature": {
                "handdrawn": "",
                "textual": null
              },
              "title": "Mr",
              "auth": {
                "scheme": "NONE",
                "challenges": []
              },
              "knowledgeBasedAuthentication": null,
              "delivery": {
                "provider": false,
                "download": true,
                "email": true
              },
              "group": null,
              "data": null,
              "phone": "",
              "professionalIdentityFields": [],
              "userCustomFields": [],
              "company": "IBACZ",
              "email": "tomas.kanovsky1@cz.ibm.com",
              "firstName": "Tomas",
              "lastName": "Kanovsky",
              "external": null,
              "updated": "2017-11-17T15:52:23Z",
              "address": null,
              "created": "2017-11-17T15:52:23Z",
              "name": "",
              "specialTypes": []
            }
          ],
          "name": "Owner"
        },
        {
          "id": "dc75bda79c394286ba850eddbf21a99a",
          "data": null,
          "locked": false,
          "specialTypes": [],
          "attachmentRequirements": [],
          "reassign": true,
          "emailMessage": null,
          "index": 1,
          "type": "SIGNER",
          "signers": [
            {
              "language": "en",
              "id": "e7761608-795a-438d-8403-100a2438ed58",
              "signature": null,
              "title": "",
              "auth": {
                "scheme": "NONE",
                "challenges": []
              },
              "knowledgeBasedAuthentication": null,
              "delivery": {
                "provider": false,
                "download": false,
                "email": true
              },
              "group": null,
              "data": null,
              "phone": "",
              "professionalIdentityFields": [],
              "userCustomFields": [],
              "company": "",
              "email": "luca.dragos.valentin@gmail.com",
              "firstName": "dragosgmail.com",
              "lastName": "Luca",
              "external": null,
              "updated": "2017-11-17T15:52:26Z",
              "address": null,
              "created": "2017-11-17T15:52:26Z",
              "name": "",
              "specialTypes": []
            }
          ],
          "name": "dc75bda79c394286ba850eddbf21a99a"
        },
        {
          "id": "1e6091406e9d4326b16e9a0fe1d14c55",
          "data": null,
          "locked": false,
          "specialTypes": [],
          "attachmentRequirements": [],
          "reassign": true,
          "emailMessage": null,
          "index": 11,
          "type": "SIGNER",
          "signers": [
            {
              "language": "en",
              "id": "2d90b921-1783-4709-9ff1-3368d7c13b00",
              "signature": null,
              "title": "",
              "auth": {
                "scheme": "NONE",
                "challenges": []
              },
              "knowledgeBasedAuthentication": null,
              "delivery": {
                "provider": false,
                "download": false,
                "email": true
              },
              "group": null,
              "data": null,
              "phone": "",
              "professionalIdentityFields": [],
              "userCustomFields": [],
              "company": "",
              "email": "dragos.valentin.luca@ro.ibm.com",
              "firstName": "Dragos Valentin",
              "lastName": "Luca",
              "external": null,
              "updated": "2017-11-17T15:52:24Z",
              "address": null,
              "created": "2017-11-17T15:52:25Z",
              "name": "",
              "specialTypes": []
            }
          ],
          "name": "1e6091406e9d4326b16e9a0fe1d14c55"
        }
      ],
      "type": "PACKAGE",
      "created": "2017-11-17T15:52:23Z",
      "description": "IBM is requesting approval of the proposal for REQ-000018 - PD_1596584_13.11.3.01",
      "name": "REQ-000018 - PD_1596584_13.11.3.01",
      "status": "DRAFT",
      "bulkSendable": false
    }

    Regards,

    Felipe

    • This topic was modified 1 week, 2 days ago by  Haris.
    • This topic was modified 1 week, 2 days ago by  Haris.
    • This topic was modified 1 week, 2 days ago by  Haris.
    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1134

    Score

    0

    Hi Felipe,

    I’m guessing you mean you’re having an issue with mobile signature rather than capture signature. Can you share the document you are using if it doesn’t contain any sensitive information?

    Thanks,


    Haris Haidary
    eSignLive Technical Evangelist
    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1134

    Score

    0

    I was able to reproduce your issue. It seems that there is a bug with placing mobile capture signatures using text anchors. I will do some more investigation and get back to you. Sorry for the inconvenience.


    Haris Haidary
    eSignLive Technical Evangelist

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