This topic contains 7 replies, has 2 voices, and was last updated by  divakar-loganathan 3 weeks ago.

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    divakar-loganathan
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    Member since: 10.07.2018
    Number of posts: 16

    Hello,
    Greetings for the day.
    Scenario:
    The person logs into web application, where the eSigning can be done in 2 ways.
    1. Sign and
    2. Request Signature

    1. Sign:
    In this the person will sign as him/herself (So I don’t want the email to be sent notifying that they have been added to the package for signature – Go to documents)

    2. Request Signature:
    In this case, the person logged in will enter another individuals details including the email. So this individual is invited to sign the document (In this case I need the email notifying the person has been added to the package for signature).

    Is there a possible way for me to disable the email being sent in the first Case (1.Sign)

    PFA -for the sample email.

    Thank you very much in advance.

    Best Regards,
    Logan

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    Duo_Liang
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    Member since: 14.06.2018
    Number of posts: 828

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    Hi Logan,

    The email notifications with “Go to documents” button was called activate emails. (refer to this documentation for all types of email templates). This email was triggered when your package was sent, not the moment when your sender start to sign for him/herself in web portal. So you can either cancel activation emails for all signers (case 1&2) and let them manually click the Envelope Button to send signing invitations, or do nothing.

    If you were using callback listener, your application can listen to the “Transaction Activated” event and call REST/SDK functions to notify signers. (go check our Notify Signers guide and Create a Callback Event Notification Listener guide)

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    divakar-loganathan
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    Hey Duo,
    Thanks for the quick reply.

    Yes, I understand that the email is send when the package is sent, (and the 2 options I listed are in my Client’s Java web application and not the eSignLive website)
    The users doesn’t interface with the ESL UI at all, we have integrated ESL using Java SDK.

    So from your earlier response, I think either it can be disabled or enabled for the entire application itself and not specific cases.
    I’ll go through the links you have mentioned in your previous response and get back to you if in case I have any further questions.

    Thank you once again and I appreciate your time and effort in this.

    Best Regards,
    Logan

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    Duo_Liang
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    Hi Logan,

    Sry for the misunderstanding because the two cases you described was exactly the functions OneSpan Sign Web Portal provides. If that’s the case, you can block all email.activate notifications and send the notification by your application exclude the sender. Kindly check the guides above!

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    divakar-loganathan
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    Member since: 10.07.2018
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    Hey Duo,
    Sorry, mistake was on me too, I could have been more clear initially. 😀 hehe…

    Sure I’ll check those and get back to you. 🙂

    Best Regards,
    Logan

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    divakar-loganathan
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    Hey Duo,
    Greetings for the day.

    So I think, for me to achieve my intended solution I should do the below steps:
    1. I should disable the email.notification.
    2. In the case of request signature should use the Notify Signers [eg: eslClient.getPackageService().notifySigner( packageId, “mail2@mailinator.com”, “HELLO SIGNER” );]

    I went through the documentations, and did little research on disabling (email.notification),
    From my quick research (may not be accurate) I found it can be disabled by sending a request to the OneSpan support team(Reference) , is there any other possible way either through Java SDK or changing setting in ESL UI (to disable it) without contacting the support team.

    Thanks in advance.

    Best Regards,
    Logan

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    Duo_Liang
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    Member since: 14.06.2018
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    Hi Logan,

    “Email Notification” is in your account level settings, so it has to be gone through our support team (we changed the support email to support@onespan.com)

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    divakar-loganathan
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    Thanks very much for the information, Duo.

    Best Regards,
    Logan

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