This topic contains 1 reply, has 2 voices, and was last updated by  Duo_Liang 2 months, 2 weeks ago.

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    asantanella
    Member since: 07.03.2019
    Number of posts: 1

    I was wondering if there was any way to have a signer sign twice in the signing order. Here’s an example of what I’m trying to do…

    I work at a university and we want to put our faculty evaluations in eSignLive. So first the faculty member will fill out the evaluation with a self-evaluation of their performance and sign it. Then it would go to the program director who would review their evaluation, provide their own feedback of how they believe they have performed and sign it. This would then send it back to the faculty member to review the comments and provide their final signature which would trigger a copy of the completed evaluation to HR.

    Is this something that is possible? When I have tried to set this up as a template it says that I can’t use the same email address as a recipient twice.

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    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 828

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    Hi asantanella,

    If you are integrated, there would be few workarounds for this workflow:
    #1. remove the email notification and instead, you handle all the email distribution yourself. So in this case, you can use dummy email addresses for all your four roles: signer1, signer2, signer1-2, hr when creating package.

    #2. still use OneSpan Sign email notification, but remove automatically-sent email invitations, instead, you triggered them yourself . First give signer1-2 a dummy email address, when signer1-2 was about to sign, you change signer1’s email to a dummy one and correct signer1-2’s email

    #3. when signer1 and signer2 completed, you upload another document and only signer1 has signatures on that (because you can’t modify a document once it’s partially signed)

    If you are non-integrated, there’s already some Enhancement Requests asking for Allowing Multiple signers using one e-mail address, but there’s not yet detailed ETA for this feature. I can fill in another ER on behalf of you for this feature if you wanted.

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 2 months, 2 weeks ago by  Duo_Liang.

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