This topic contains 2 replies, has 2 voices, and was last updated by  cindy 4 weeks ago.

  • Author
    Posts
  • Participant
    cindy
    Member
    Member since: 17.04.2017
    Number of posts: 26

    Hi,

    Recently we got the following 2 errors intermittently when creating the package using the same form, do you know what did happen?

    From the error message, it seems it complains about the pdf document has error, but we are using the same document for test case, and most of time are successful, only failed 1 or 2 times.

    error.validation.verifyDocument.couldNotBeFlattened

    error.eslx.inputValidation.documentPreverifyError

    Thanks,

    Cindy

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 644

    Score

    0

    Hi Cindy,

    Do you mind sharing your PDF as well as code snippet building your package to developer@esignlive.com so that I can investigate into the issue at my side. And please kindly remove all the sensitive information.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    cindy
    Member
    Member since: 17.04.2017
    Number of posts: 26

    Score

    0

    I sent email to that mailbox. please check.

You must be logged in to reply to this topic.