This topic contains 2 replies, has 2 voices, and was last updated by  Sudipta 3 months, 2 weeks ago.

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  • Participant
    Sudipta
    Member
    Member since: 10.01.2018
    Number of posts: 24

    We are trying to upload the attached PDF (eF2 – Sign.pdf) to eSignLive as a document to sign. It contains a signature block embedded in it.
    The error we get while ww upload it from eSignLive portal (image attached herewith) is the same which we get while we try the same using SDK. Following is the error we get from SDK:
    Could not upload document to package. Exception: HTTP POST on URI https://apps.esignlive.com/api/packages/8I3D8RMX4Ye7XKa0Rl9caUIfu2s=/documents resulted in response with status code: [500, Internal Server Error]. Optional details: {“messageKey”:”error.internal.default”,”technical”:”error.eslx.inputValidation.documentPreverifyError [#27dcc629-8f8f-4d48-8467-cb58577e3309]”,”message”:”Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.”,”code”:500,”name”:”Unhandled Server Error”}

    Can somebody please help us in understanding if there is something wrong with the document?

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    Participant
    Hattabitos
    Newbie
    Member since: 18.12.2015
    Number of posts: 15

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    Hi,

    Were you able to upload this document before? Or this issue just started happening today?

    Participant
    Sudipta
    Member
    Member since: 10.01.2018
    Number of posts: 24

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    No. This is the first time I am trying to upload the document.

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