This topic contains 4 replies, has 2 voices, and was last updated by  KenMc 1 week, 1 day ago.

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    KenMc
    Newbie
    Member since: 04.12.2018
    Number of posts: 3

    Once a customer submits a document for signature, does the system automatically cancel the submission after a certain amount of time? We have an application that is using the .Net API to submit documents for signature. We had a customer submit multiple documents several months ago that no one subsequently signed. These submissions now show as “canceled”; however, the cancelation was not issues from our software. I checked around the forums and documentation, but could not locate any information on an expiration period.

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 531

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    Hi Ken,

    From your description, it sounds like your package/transaction is expired (I assume that “submit documents for signature” means create a package).
    You can check your package expiration date by this API, it’s the “due” attribute from response json:

    GET  /api/packages/{packageId}
    {
        "due": "2018-12-16T05:00:00Z",
    }

    And please let me know if I misunderstood what you meant.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    KenMc
    Newbie
    Member since: 04.12.2018
    Number of posts: 3

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    Yes, sorry about the confusion in terms. I’m new to this process, having just taken over support from a former team member.

    So from your answer, there is an expiration date. I’ll check our code to see if we’re specifying an expiration during package creation. If not specified, is there a default value imposed when the package is created?

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 531
    Approved answer

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    0

    Hi Ken,

    Welcome to OneSpan Sign!
    No, the expiration date is set to null by default. And it can’t be set on your account level, which means it has to be set in your code everytime you create/update your package.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 1 week, 1 day ago by  Duo_Liang.
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    KenMc
    Newbie
    Member since: 04.12.2018
    Number of posts: 3

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    Thank you for the information! I’ll see if I can track it down on our side.

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