Once a customer submits a document for signature, does the system automatically cancel the submission after a certain amount of time? We have an application that is using the .Net API to submit documents for signature. We had a customer submit multiple documents several months ago that no one subsequently signed. These submissions now show as “canceled”; however, the cancelation was not issues from our software. I checked around the forums and documentation, but could not locate any information on an expiration period.
From your description, it sounds like your package/transaction is expired (I assume that “submit documents for signature” means create a package).
You can check your package expiration date by this API, it’s the “due” attribute from response json:
And please let me know if I misunderstood what you meant.
Yes, sorry about the confusion in terms. I’m new to this process, having just taken over support from a former team member.
So from your answer, there is an expiration date. I’ll check our code to see if we’re specifying an expiration during package creation. If not specified, is there a default value imposed when the package is created?
Welcome to OneSpan Sign!
No, the expiration date is set to null by default. And it can’t be set on your account level, which means it has to be set in your code everytime you create/update your package.
Duo Liang OneSpan Junior Technical Evangelist
This reply was modified 4 months, 2 weeks ago by Duo_Liang.