This topic contains 3 replies, has 2 voices, and was last updated by  Haris 3 months, 1 week ago.

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    r_bakker_sping_nl
    Newbie
    Member since: 04.04.2018
    Number of posts: 3

    Hi,

    My customer wants to be able to send the invitation mails for the signing ceremony from their own domain. I did find the call the get the signing url:

    https://docs.esignlive.com/content/c_integrator_s_guide/rest_api/signing_url.htm

    Is there also a way to avoid e-siginlive to send a mail?

    rergards,

    Robert

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    Hi Robert,

    You can either go with an SMTP or DKIM setup. Both of which have their pros and cons.

    SMTP: Is a free service and all you need to do is send our support team (support@esignlive.com) an email with your SMTP information (host, port, username, etc..). However, this configuration will not be able to handle bounce back emails. You will have to manage this on your end.

    DKIM: Offers additional security to emails and can handle bounce back emails. However, this is a paid service. You will need to contact your Customer Success Representative (csr@esignlive.com) for more information on the fees.

    Hope this helps.


    Haris Haidary
    OneSpan Technical Consultant
    Participant
    r_bakker_sping_nl
    Newbie
    Member since: 04.04.2018
    Number of posts: 3

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    Hi Haris,

    Thanks for the swift response.
    So there is a way to send from the customer domain; but is there also a way not to mail at all? So grab the signing url from the API and distribute it in some other way to the signing user? (e.g form a mobile app, or through a push message?

    regards,

    Robert

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450
    Approved answer

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    Sure. You can send support a request to turn off all emails from your account and then you can deliver the signing url in however method you wish 🙂


    Haris Haidary
    OneSpan Technical Consultant

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