This topic contains 6 replies, has 2 voices, and was last updated by  nehme 3 months ago.

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    nehme
    Advanced Member
    Member since: 23.07.2018
    Number of posts: 127

    Hello,

    I want to check two point with you.

    1. I can not arrange documents in Sandbox template layout.
    2. When I reduce the field or increase the field size using the mouse in sandbox , it is changing the font (see attachment).

    Thanks,
    Nehme

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    Duo_Liang
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    Member since: 14.06.2018
    Number of posts: 766

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    Hi nehme,

    For #1, when you said “arrange”, do you mean reset the order of document? And could you explain a little bit more about your scenario?
    For #2, if you were talking about the font in the Designer Page, it’s actually responsive according to your field size. (But won’t adjust if your field is oblate and the height is less than normal text for now)

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    nehme
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    Member since: 23.07.2018
    Number of posts: 127

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    Hello Duo,

    For point one what I mean is, in sandbox portal, while trying to arrange the document order it is not working. We tried this in production account it is working for us but in sandbox it is not working.

    Thanks,
    Nehme

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    Duo_Liang
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    Hi nehme,

    It do works at my side for all Sandbox environments. Could you send your account email to developer@esignlive.com so that I can help you check your account settings regarding designer.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    nehme
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    Hello Duo,

    We have issue with our sandbox. The template I create as save as from another template it is getting corrupted.

    Any help?

    Thanks,
    Nehme

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    Duo_Liang
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    Hi nehme,

    Does the error message says “Cannot edit or delete transaction.”? This one is a known issue and will be fixed in 11.22 released.
    And if not, could you provide with more information like a screenshot of browser developer console?

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    nehme
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    Member since: 23.07.2018
    Number of posts: 127

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    Hello Duo,

    Why I can not see the save layout in this template? I can not see the save layout in other templates. Please check the attached pic.

    Thanks.
    Nehme

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