This topic contains 5 replies, has 2 voices, and was last updated by  Haris 8 months ago.

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    williamshen26
    Newbie
    Member since: 06.04.2018
    Number of posts: 3

    Hi

    We are displaying e-document in iFrame. On Safari, there was a known cookie issue described in https://developer.esignlive.com/forums/topic/cookie-issues-on-safari/ . We are ok with it as long as it shows description and guideline to the client. However we found that it only happens on the mobile version. On desktop version it just shows a blank page.

    Please suggest any solution that can help us.

    Thanks
    William

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    Hi William,

    The cookie setting in your Safari browser has to be set at: “Allow from websites I visit”. Is that the case?


    Haris Haidary
    OneSpan Technical Consultant
    Participant
    williamshen26
    Newbie
    Member since: 06.04.2018
    Number of posts: 3

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    Hey Haris

    We just want to display the following message for user when they do not have the right cookie setting (screenshot attached):

    Session Expired
    Your browser needs to have cookies fully enabled.
    …….

    Currently e-signlive display this automatically in mobile Safari, but in desktop Safari, it just show a blank page. We would like to show this error page in desktop as well.

    Thanks
    William

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    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    Sorry for the confusion I misread your original question. I will follow up with our maintenance team as to why it isn’t the case. I will get back to you when I have an update.


    Haris Haidary
    OneSpan Technical Consultant
    Participant
    williamshen26
    Newbie
    Member since: 06.04.2018
    Number of posts: 3

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    Hey Haris

    Is there any reply from the maintenance team?

    William

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    Hi William,

    This issue was fixed in a previous version but somehow has showed up again. Our team is on it and I will let you know once this is fixed.


    Haris Haidary
    OneSpan Technical Consultant

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