This topic contains 4 replies, has 2 voices, and was last updated by  neelsp 1 week, 1 day ago.

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    neelsp
    Regular Member
    Member since: 02.02.2016
    Number of posts: 59

    Hi,

    Could you please tell me if the following is possible using esignLive UI (we do not want to go the API route)

    1) If the package has say 5 signers , can we set it up such that the first 3 sign sequentially and the last 2 in parallel

    2) If the package is set to have all signers sign in parallel, can the package still complete even if one of the signer declines to sign

    please revert asap

    thanks
    Neel

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    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1181

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    Hi Neel,

    The first scenario is only possible trough the API. As for the second scenario, if one signer declines, then the package will be put back in your drafts folder. To complete the package, you can either delete the signer who declined if this signer doesn’t have any signatures on documents that signing has already begun or update the signer to an email address you have access to and resend the package to complete it.


    Haris Haidary
    eSignLive Technical Evangelist
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    neelsp
    Regular Member
    Member since: 02.02.2016
    Number of posts: 59

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    Thanks Haris.

    for the second scenario, we essentially want to avoid asking the signers to sign again if they already have signed.
    With the option you are proposing, would we have to download the document and create a new transaction with only the 4th signer on it or we will have to delete all the signers who have already signed and then send the package out to the signer yet to sign?

    thanks
    neel

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    Haris
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    Member since: 05.11.2015
    Number of posts: 1181

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    I think the easiest way would be to simply update the signer who declined to an email address the sender has access to and sign it. Otherwise, your method will work too.


    Haris Haidary
    eSignLive Technical Evangelist
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    neelsp
    Regular Member
    Member since: 02.02.2016
    Number of posts: 59

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    Thanks Haris.

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