This topic contains 5 replies, has 2 voices, and was last updated by  Haris 5 months, 2 weeks ago.

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    marioneil
    Regular Member
    Member since: 11.08.2017
    Number of posts: 104

    Hi

    Is there a way that custom package attributes can be shown in the email sent to the signers.

    Package Attributes

    For example I might need some additional text in the email for only some of the signers.
    Is there a variable that can be added to the the email template, that will be able to get the values of a custom attribute.

    Alternatively, is there a way to add content to an email via the REST API.

    Thanks

    Mario

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    Hi Mario,

    You can actually add a customized message to each signer. Have a look at this guide: https://developer.esignlive.com/guides/feature-guides/email-message/


    Haris Haidary
    OneSpan Technical Consultant
    • This reply was modified 5 months, 3 weeks ago by  Haris.
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    marioneil
    Regular Member
    Member since: 11.08.2017
    Number of posts: 104

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    Will the customized message still be shown, if a customized template has been uploaded to the account for the email sent to the signer?

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    It depends if you removed the package message variable from the email template. If so, you will need to ask support to put that variable back again.


    Haris Haidary
    OneSpan Technical Consultant
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    marioneil
    Regular Member
    Member since: 11.08.2017
    Number of posts: 104

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    Hi Haris

    Thanks for your reply.

    I have one more question.

    Can custom package attributes can be shown in the email?
    What would the variable name be for the “First Name” attribute in the example below

    Package Attributes

    Regards

    Mario

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450
    Approved answer

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    Mario,

    The reason I suggested using the email message feature is for you to add the package attributes in the email message so they are shown to the signer. There is no variable for package attributes.


    Haris Haidary
    OneSpan Technical Consultant

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