This topic contains 1 reply, has 2 voices, and was last updated by  Duo_Liang 7 months, 3 weeks ago.

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    Member since: 02.02.2018
    Number of posts: 1

    When the signing ceremony is in an iFrame on a mobile device in portrait orientation there is a message asking the user to turn their mobile device to a landscape orientation. However, when you do this nothing happens and I don’t think the signing ceremony is picking up on the orientation change event firing.

    If you were to go to an iFrame loaded signing ceremony already in landscape orientation it works fine.

    So, I was wondering if any one could provide any insight as to how we can resolve this issue?

    Thanks in advance!

    Member since: 14.06.2018
    Number of posts: 644



    Hi paulplato,

    First I want to make sure with you, what platform you are using, iOS or Android? And what device you are using?

    At the mean time, I would reproduce this problem and try to find a solution for you.

    Duo Liang

    Duo Liang
    OneSpan Junior Technical Evangelist

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