This topic contains 8 replies, has 2 voices, and was last updated by  mbilensky 1 month, 1 week ago.

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    mbilensky
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    Member since: 15.09.2016
    Number of posts: 41

    Hi,
    We’ve been noticing some odd behaviour in the layout designer recently.
    We’ve seen the signatures displayed below where they should be when first opening the designer and also seen the signatures jump down after releasing the mouse after dragging them around. This seems to persist for the entirety of the designer session, but we’ve been unable to determine how the designer gets into that state. It only happens intermittently and we cannot consistently reproduce the issue.
    Any Idea what’s going on? Has this been reported previously?

    I have a video of this in action but unfortunately cannot attach it to this post since it exceeds your max file size, but can send it via email or some other way

    Thanks,
    Mitch

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    Duo_Liang
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    Hi Mitch,

    Can you send your video to developer@esignlive.com so that we can understand better of the issue?

    Thanks,
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    mbilensky
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    Hi Duo,

    Just sent an email with the video attached

    Thanks,
    Mitch

    • This reply was modified 1 month, 1 week ago by  mbilensky.
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    Duo_Liang
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    Hi Mitch,

    Thanks for sharing the video and I saw the unexpected behavior you meant. I tried few times but can’t reproduce the same issue at my side.

    Few questions for you:
    Which environment or which endpoint are you currently using? (sandbox.e-signlive.com/sandbox.esignlive.com/etc)
    Is the issue related to the browser?

    After you confirmed, I will create a ticket for you and have this investigated.

    BTW, have you tried the new Designer experience? The front-end implementations are different in two versions so I think it will somehow solve the odd behavior.

    String senderAuthenticationToken = client.getAuthenticationTokensService().createSenderAuthenticationToken(packageId);
    {endpoint}/auth?senderAuthenticationToken={senderToken}&target={endpoint}/a/transaction/{packageId}/designer

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    mbilensky
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    Hi Duo,

    Unsure if this is a browser issue, we’ve been reproducing it (although without any real consistency) in Firefox and we will try with other browsers and report back after we’ve done some more testing.

    The video in question was on the us sandbox environment (https://sandbox.esignlive.com)

    We are currently investigating using the new designer, but aren’t planning to migrate to in in the near future since it can perform additional actions that we are not prepared to integrate with (such as adding/removing documents, signers, etc.)

    Thanks,
    Mitch

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    Duo_Liang
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    Hi Mitch,

    Thanks for the confirmation. And actually, the new Designer View provides flexible customization capability. The attachment is an example I did to my account where I removed the “add signer” and “add document” button, also removed “save/apply layout”, “document visibility setting” and the visibility of many fields.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    mbilensky
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    Hi Duo,

    Ah, I had assumed that most of those item we’re configurable, just unsure to what extent. We currently have a number of those changes set for our layout designers as well. Is there a complete list of the configuration that be done for the new designer?

    Thanks,
    Mitch

    • This reply was modified 1 month, 1 week ago by  mbilensky.
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    Duo_Liang
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    Hi Mitch,

    This is the list of what you can modify:

    saveLayout button
    applyLayout button
    
    addSigner button
    editRecipient button
    remove the sender from recipient list (can't design for the sender)
    
    addDocument button
    editDocument button
    deleteDocument button
    documentVisibility button
    
    send button

    And the following fields can be hidden:

    signingDate
    signerName
    signerTitle
    signerCompany
    textfield
    checkbox
    list
    radio
    textarea
    label
    datepicker

    And the attachment is a minimal looking Designer View.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 1 month, 1 week ago by  Duo_Liang.
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    mbilensky
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    Hi Duo,

    Thanks for the info, It will certainly help us in the future when we’re looking at migrating to the new designer. That might allow us to migrate to the new designer sooner than we expected.

    As far as the issue at hand goes, we’ve currently only reproduced it on Firefox, but since it’s an intermittent issue I can’t say with any confidence that this is an Firefox only issue.

    Thanks,
    Mitch

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