We’re investigating to moving to the new package/layout designer and had some questions.
In our sandbox environment the new designer displays a option to chat with eSignLive support. Is this normally shown on prod environments as well? Is there a back office change to remove this? it’s not listed as an available change in the list on the last question we asked.
Maybe I put this in the wrong section but we are using the Java SDK to set up and send all the layout/package info and just using the eSignLive web UI for the layout designer and for the signing ceremony. Because of that, one of the back office changes applied to our accounts prevents us from creating and sending a package via the eSignLive web UI.
And just to confirm, Is the “Chat with Support” option limited to sandbox accounts or will it show for production accounts as well?
Sorry for the misleading, the “Chat with Support” shows up because of the date of your account’s plan. You can have them disappear by contacting our support team at email@example.com or you can send your account’s email to firstname.lastname@example.org and I will help you have this settled.
Perfect! I expected that to be a back office change. I don’t mind it on the sandbox accounts we’re using, just wanted to make sure that can be turned off on the prod accounts once we move to the new designer.