This topic contains 7 replies, has 3 voices, and was last updated by  mwilliams 2 weeks, 5 days ago.

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    mailtodanish
    Member since: 20.11.2017
    Number of posts: 23

    Steps:
    1. We are setting Sender for package and document has owner tag. So Sender has to sign first doc.
    2. Creating package with Sender detail and adding signer / documents.
    3. and then opening a popup in design mode. sender has to review it in popup window and then he will click send button.
    4.Here, Sender has to sign as well but once sender click send it is showing transaction created. but not asking owner to sign.
    5. After clicking send button .. we want it should ask sender to sign same time. right now it asked if we select self but not happing if we are opening it in design mode.

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 644
    Approved answer

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    Hi there,

    Yes, it’s true that the popup dialog asking the owner to start signing only appears in the web portal, but not in designer mode.
    Therefore, what you can do with the designer mode is:
    #1. you can remove the “send button” from the designer mode
    #2. instead, you can use a button outside the iFrame yourself. This button will first send the package then since you take back the control of the process, you can pop up a dialog and jump the iFrame page to sender’s signing ceremony.

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    mailtodanish
    Member since: 20.11.2017
    Number of posts: 23

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    #1. you can remove the “send button” from the designer mode

    How to remove “Send Button”?

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 644

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    Hi there,

    You can achieve this by sending an email to our support team(sign.support@onespan.com), it’s in your account setting and not exposed by API/SDK.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    mailtodanish
    Member since: 20.11.2017
    Number of posts: 23

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    Hi

    Is it possible to keep “Send button” only if package is in Draft status.

    It should not have send button if it is in Decline/opt out status.

    Thanks,

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 644

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    Hi there,

    Unfortunatelly, there’s no configuration allowing showing/disappearing send button depending on package status. But you do can achieve this by your own logic.

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    mailtodanish
    Member since: 20.11.2017
    Number of posts: 23

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    Hello,

    I tried iframe but it is not working in Siebel. “Cross-domain-origin” issue is showing.

    Thanks

    Keymaster
    mwilliams
    Guru
    Member since: 21.08.2015
    Number of posts: 900

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    When are you receiving this error? When you click your custom “Send” button outside the iFrame? If so and you’re using JavaScript, this will not work. The code will have to run “server-side”. Let me know.


    – Michael
    Partner and Developer Technologies Manager, OneSpan
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