This topic contains 1 reply, has 2 voices, and was last updated by  Haris 3 months, 2 weeks ago.

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    likwid
    Newbie
    Member since: 23.11.2017
    Number of posts: 7

    Hi there,

    We are loading our documents in an iframe and are encountering errors with client browsers that have Third-Party Cookies disabled. Here is a sample of the error that is shown in the browser console:

    Refused to display ‘https://sandbox.e-signlive.ca/login?destination=/packages/ID-REMOVED=/sign’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.

    Is there anything we can do to get around this issue? This will be a big road block for us if we need to tell every user to manually update their browser settings and turn that setting off.

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1419

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    Hi likwid,

    Unfortunately, third-party cookies must be enabled in order for the signing ceremony to load. That’s how it currently works. This, however, will no longer be an issue when the new signing ceremony rolls out later this year. What I can suggest is to test if your users have third-party cookies enabled (https://stackoverflow.com/questions/3550790/check-if-third-party-cookies-are-enabled) and display the proper error message if they are disabled.


    Haris Haidary
    eSignLive Technical Evangelist

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