This topic contains 6 replies, has 2 voices, and was last updated by  richwag 3 months, 2 weeks ago.

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    richwag
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    Member since: 10.09.2018
    Number of posts: 4

    Looking through the documentation and I’m unable to find a date for when the package was actually sent. Is this available somewhere?

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    Duo_Liang
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    Member since: 14.06.2018
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    Hi Richard,

    If you create package and send it right away, then you can assume the created date is the sent date. There’s a “created” attribute in package JSON, you can retrieve this by SDK/REST call.
    Otherwise, you can’t directly grab it from metadata. You’d use a callback notification named “package_activate” or if you are using iFrame, there’s front-end notifier allows your parent window to receive post message from iFrame.

    Hope this could help you!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    richwag
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    Duo, thank you for the quick reply.

    I’m new to esignlive where I work and one of the items I’m working on is reporting capabilities. I’ve been given a sample report from the business that looks like it was generated from ESignLive called a transaction report which lists packages and status of each (sent by whom, signers, etc). One of the columns in the report is Sent Date.

    Are you aware of any report like this?

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    Duo_Liang
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    Hi Richard,

    What’s off the top of my head is “Evidence Summary”, the attachment is one generated by my test account. Do you mean this?

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    richwag
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    This is a sample report we get from ESignLive every month. Some of the columns (like Sent Date) are something I can’t find through the SDK.

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    Duo_Liang
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    Hi Richard,

    Sorry for the late reply. Yes, this is a schedule report generated from OneSpan Sign. But technically, there’s no way to grab this attribute through SDK/REST call because it’s not part of the package JSON. So besides using “package_activate” callback notification, you can contact our support team at sign.support@onespan.com to fill in an Enhancement Request for exposing this attribute.

    Hope this could help you!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    richwag
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    Member since: 10.09.2018
    Number of posts: 4

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    Thank you Duo.

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