This topic contains 1 reply, has 2 voices, and was last updated by  Duo_Liang 2 months ago.

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    marioneil
    Regular Member
    Member since: 11.08.2017
    Number of posts: 106

    Hi

    KBA failure max tries not being enforced. Signers never get locked

    Is the signer locked out for all packages or only one package he failed to answer the questions for?
    How can I unlock a signer that has been locked out as described in the post below

    Thanks

    Thanks

    Mario

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 469

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    0

    Hi Mario,

    The signer will only be locked for the specific package he/she failed to answer the question for. (The same signer can still get access to other packages)

    About the unlocking, there’s a guidance about this.
    You can simply call this function

    eslClient.getPackageService().unlockSigner(new PackageId("packageId"), "signerId");

    to unlock your signer and your signer won’t get access to this package again unless you unlock him/her.

    Hope this could help you!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist

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