This topic contains 3 replies, has 2 voices, and was last updated by  Duo_Liang 1 week ago.

  • Author
    Posts
  • Participant
    marlon
    Member
    Member since: 09.05.2018
    Number of posts: 18

    Hi,

    We are noticing that the handover link is not showing after signing all the documents.

    Steps to reproduce:

    1. We create a package with 4 signers
    2. User 1 signs everything works fine, we see the handover link.
    3. User 2 signs all documents, we do not see the handover link.

    We have only noticed this issue recently. We have not made any changes to how we create packages. Have been there been any changes to the sandbox API?

    Attachments:
    You must be logged in to view attached files.
    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 469

    Score

    0

    Hi Marlon,

    Yes, “Handover link not showing” is a known issue with version 11.20. Our R&D team has started to investigate into this issue.
    I will update this thread once I got any updates.

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    marlon
    Member
    Member since: 09.05.2018
    Number of posts: 18

    Score

    0

    Thank you Duo.

    I understand R&D are looking into it. Are you able to provide a possible ETA on this for an update?

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 469

    Score

    0

    Hi Marlon,

    The issue should have been solved from this morning after new version front end code is deployed. And the same result from my latest test.
    Please kindly confirm it at your side.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 1 week ago by  Duo_Liang.

You must be logged in to reply to this topic.