This topic contains 5 replies, has 3 voices, and was last updated by  Duo_Liang 1 week, 3 days ago.

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    Masi
    Newbie
    Member since: 21.05.2018
    Number of posts: 7

    Hi Team,

    I created an application to use your API, Recently i got new requirement that once package is Signed will download the Document but its in Secured format to get the file with Out Password secured i got to know that we can Use the flatten document but unfortunately when i get the flatten document its coming as with Password and security.

    Kindly help me out in this How to get the Document with out Password.

    Regards,
    Masi

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 691

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    Hi Masi,

    Are you trying to manipulate the downloaded PDF? Because either Signed Document and Flattened Document are all returned in password SECURED.
    So if you want to do operations like page extraction or something, you can find an open sourced library helping you to do so.
    Or alternatively, there’s an API allowing you to download image content of your PDF for per page:

    GET /api/packages/{packageId}/documents/{documentId}/pages/{pageNumber}

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    Masi
    Newbie
    Member since: 21.05.2018
    Number of posts: 7

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    Hi Duo,

    Can you please provide me the difference between a Normal Document And Flattened Document

    Regards,
    Masi

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 691

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    Hi Masi,

    As per previous post has been mentioned:
    “Active/Normal documents contain the signatures, tamper seal, and audit trails of the signed document.
    Flattened documents contain no evidence and they are akin to images.”

    Even though flattened documents are similar to images, they are still securied. I’ve checked the restriction summary, it seems that most flatten PDF created by OSS are not allowed to do page extraction.
    As Haris suggested in this thread, you can “Remove the security of the pdf using an external library such as iTextSharp (https://developer.esignlive.com/forums/topic/document-locked/).”

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    musialj
    Newbie
    Member since: 27.11.2018
    Number of posts: 1

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    @duo_liang
    Related to this thread, the USPTO EFS-Web will only accept PDF files that are either PDF-A or ISO 19005-1 compliant. When trying to use either the Normal document or the Flattened version, since both are password secured, they are not accepted. Is there some way to get a version of the document directly from eSignLive (via the API) that is compliant with the current USPTO EFS-Web standards?

    Here’s a link to their guidelines:
    https://www.uspto.gov/patents-application-process/applying-online/efs-web-pdf-guidelines

    Thank you,
    John

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 691

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    Hi Masi & John,

    After confirming with our R&D team, “Flattened PDF got Password Protected” was not an expected behavior. This issue was introduced since 11.22 and we’re already aware of this. It will be fixed in 11.24 version and you can find the release date in our Trust Center.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist

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