This topic contains 3 replies, has 2 voices, and was last updated by  Haris 5 months, 2 weeks ago.

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    asingla
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    Member since: 11.01.2018
    Number of posts: 19

    Hi,

    If our application somehow missed the callback event of opt-out/decline, is there any REST API which can be used to fetch the details about signer who opted-out/decline and with what reason?

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    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    Hi,
    You can poll the signing status of a signer: https://developer.esignlive.com/guides/feature-guides/signing-status/

    And you can retrieve the opt-out/decline messages as well: https://developer.esignlive.com/guides/feature-guides/opt-out-and-decline-messages/


    Haris Haidary
    OneSpan Technical Consultant
    • This reply was modified 5 months, 2 weeks ago by  Haris.
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    asingla
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    Member since: 11.01.2018
    Number of posts: 19

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    It means I need to make multiple calls if I have more than 1 signers.

    I found https://developer.esignlive.com/guides/feature-guides/opt-out-and-decline-messages/#rest-api is returning “id” in messages. Can this be used to figure out the Signer who opted-out ? (Considering this will be Signer Id passed in JSON while creating package)

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450

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    Actually, you can achieve that in one API call. Simply do a GET on that opted out package and you can find all the information you need under the “messages” field.


    Haris Haidary
    OneSpan Technical Consultant

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