This topic contains 3 replies, has 2 voices, and was last updated by Haris 8 months, 3 weeks ago.
If our application somehow missed the callback event of opt-out/decline, is there any REST API which can be used to fetch the details about signer who opted-out/decline and with what reason?
You can poll the signing status of a signer: https://developer.esignlive.com/guides/feature-guides/signing-status/
And you can retrieve the opt-out/decline messages as well: https://developer.esignlive.com/guides/feature-guides/opt-out-and-decline-messages/
It means I need to make multiple calls if I have more than 1 signers.
I found https://developer.esignlive.com/guides/feature-guides/opt-out-and-decline-messages/#rest-api is returning “id” in messages. Can this be used to figure out the Signer who opted-out ? (Considering this will be Signer Id passed in JSON while creating package)
Actually, you can achieve that in one API call. Simply do a GET on that opted out package and you can find all the information you need under the “messages” field.
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