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This topic contains 1 reply, has 2 voices, and was last updated by  randy_agno 9 months, 2 weeks ago.

  • Author
    Posts
  • Participant
    kayp
    Newbie
    Member since: 29.12.2017
    Number of posts: 7

    Hi,

    We have an onsite installation of esignlive and ewitness

    esl api shows following version at /api/sysinfo

    {
    “schema”: “16.10.4”,
    “version”: “16.6.16”,
    “timestamp”: “2017-12-12 23:32+0000”
    }

    I’m attempting to extract the full evidence pdf and html via both the e‐Witness™ UI “Export the Archive in PDF” and the “Export the Archive in HTML” function as well as via the /evidence/api/v2/{guid}/{format}/{compress} rest endpoint call

    While the e‐Witness™ UI displays the evidence, both the UI “Export the Archive in PDF” and the “Export the Archive in HTML” and rest endpoint are returning only the frame with the logo without document content. (the extracted pdf/html samples were too big to attach, let me if they can be sent by email)

    Could you help provide instructions on how to go about extracting the full pdf and html evidence files?

    Thank you

    Participant
    randy_agno
    Newbie
    Member since: 06.06.2017
    Number of posts: 2

    Score

    0

    Hi KayP

    Can you open a case with our support team? Email your question and also what you see when you perform an extraction of eWitness to support@esignlive.com. We will go from there.

    Regards,
    Randy

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