This topic contains 2 replies, has 2 voices, and was last updated by  cindy 1 week ago.

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    cindy
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    Member since: 17.04.2017
    Number of posts: 24

    when does error message “error.eslx.forbidden.userNotAuthorizedToAcceptDocument” show up during signing ceremony?

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    Duo_Liang
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    Member since: 14.06.2018
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    Hi Cindy,

    Are you in on-premise environment? Where you find this error message from your log or somewhere else? Can you share more information on this question so that I can consult our Enterprise Specialist.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    cindy
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    Member since: 17.04.2017
    Number of posts: 24

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    yes, we are in on-premise env, I think the version is v11.13. I got this error message during signing ceremony in the browser, and I tried to look for in the logs, but I couldn’t find it.

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