This topic contains 3 replies, has 2 voices, and was last updated by  Duo_Liang 2 months, 2 weeks ago.

  • Author
    Posts
  • Participant
    laenailk
    Newbie
    Member since: 04.01.2018
    Number of posts: 5

    User is receiving error:

    02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T_D6zLeA4o=/documents. Optional details: {“messageKey”:”error.validation.verifyDocument.documentExtractError”,”message”:”[error.validation.verifyDocument.documentExtractError]”,”code”:400,”name”:”Validation Error”}

    The document is a Word doc file. Not sure why this error is happening.

    Thanks,
    Laena

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 828

    Score

    0

    Hi Laena,

    Are you using automate extraction features like text anchor? Could you share your payload and document to developer@esignlive.com so that I can have a closer look at them?

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    laenailk
    Newbie
    Member since: 04.01.2018
    Number of posts: 5

    Score

    0

    Thanks for your quick response. I discovered that the document is protected and thus cannot have a signature block placed on it. I will have the user fix and try again. Thanks!

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 828

    Score

    0

    Glad that you figured it out! If you have any other issues, feel free to let us know!

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist

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