This topic contains 2 replies, has 2 voices, and was last updated by  senthilnatarajan 3 weeks, 2 days ago.

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    senthilnatarajan
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    Member since: 24.07.2018
    Number of posts: 19

    Hi OneSpan Team – We have a requirement where we need to populate the ESign Date and fullname on a accepted document ,
    We are using the Enum value FULLNAME as subtype and type as SIGNATURE. This is working fine for French version , but for the English version we are only
    able to see the fullname. Please find the attached screen shots for the same .Requesting to help us on this.

    Regards,
    Danny

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    Duo_Liang
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    Member since: 14.06.2018
    Number of posts: 766

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    Hey Danny,

    For signature formats, there’re separate settings for all languages, which is at your account level. So it’s possible that your signature formats are different depending on different languages.
    You can simply send your account’s email and your request to sign.support@onespan.com and our support team would change your English version’s signature format accordingly.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    senthilnatarajan
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    Member since: 24.07.2018
    Number of posts: 19

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    Hi Duo – Thanks for the reply , I have already sent a request mail to the email id you posted along with my account details. Waiting to hear back from them
    once they have configured.

    Regards,
    Danny

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