This topic contains 3 replies, has 2 voices, and was last updated by  Duo_Liang 4 days, 21 hours ago.

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    gtawaf
    Member
    Member since: 09.08.2018
    Number of posts: 20

    Hello,
    So in our flow the following happens.
    Customer signs
    admin reviews the signature and assigns a sales rep to counter sign the document.

    How can I update the signer after the customer has signed?

    Thanks

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 469
    Approved answer

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    Hi Gamal,

    In OneSpan Sign, there’re two ways to change signer:
    #1, you can use the “Change Signer” feature, it’s a built-in capability provided by OSS allowing your signer to change signer during signing ceremony.
    #2, or you can build the change signer process by your own code, and following are the potential steps:
    (1)use a callback notification to monitor the first signer completion event
    (2)change the package status to “DRAFT”
    (3)update your second signer (with the same role & signer Id) and inject with new personal info
    (4)send the package again

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    Participant
    gtawaf
    Member
    Member since: 09.08.2018
    Number of posts: 20

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    I’m trying this but getting 403 on change signer approach

    {“messageKey”:”error.forbidden.cannotEditDeletePkg”,”technical”:”package: TJJG9QbrKXS8xwnu0Lh5hoG1aMw= cannot be edited.”,”message”:”Cannot edit or delete package.”,”code”:403,”name”:”Access Denied”}

    What should I do?

    I tried sending reassign true when creating package and updating it.

    Do I have to move package back into draft before doing this?
    Thanks

    Keymaster
    Duo_Liang
    Guru
    Member since: 14.06.2018
    Number of posts: 469

    Score

    0

    Hi Gamal,

    Yes, if you want to programmatically change signer information, you need to change package status to “DRAFT” first.
    And these are two separate approaches, if you want to change signer info yourself, you don’t need to set “reassign” to true for your signer. On the other hand, if you allow your signer to reassign, your signer will see this during signing ceremony and will need to fill in reassign info themselves manually.

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist

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