This topic contains 2 replies, has 2 voices, and was last updated by  Haris 2 months, 3 weeks ago.

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    jimmy
    Newbie
    Member since: 02.11.2015
    Number of posts: 19

    What happens when the server that is setup to receive callbacks isn’t available due to a network issue or an issue with the server itself. Are any attempts made to retry the notification. Also, are there any suggestions on how to handle the integration situation if it isn’t possible to receive callbacks due to firewall rules? Should the integrator create some sort of polling to check the status of open packages and their signers that it has sent or is there a better solution?

    Thanks,
    Jimmy

    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1087

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    Hi Jimmy,

    The esignlive application only makes one attempt at notifying your listener. If for any reason the callback fails, then you will receive an email notification. There won’t be any attempts to resend notifications for an event. As for your second question, the backup plan should indeed be polling.


    Haris Haidary
    eSignLive Technical Evangelist
    Keymaster
    Haris
    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1087

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    Hey Jimmy,

    I made a mistake in my statement above. eSignLive actually makes 3 attempts at notifying your listener before sending the callback failure email.

    Regards,


    Haris Haidary
    eSignLive Technical Evangelist

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