We have scenarios where we need to support/guide the user as they work through a signing ceremony.
Employee opens a window and starts a signing ceremony and then moves the window over to a touch screen for the customer to use. The touch screen is facing the customer and the employee is no longer aware of what is happening in the ceremony. We would like to be able to know what document the customer is on or navigating to. We would also like to know which document the customer accepts or signs (confirms).
It looks like the Event Notifier (https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm) provides a message stating the event occurred, but no specifics as to which document they are associated to. We made a proof of concept and we are receiving and displaying the messages (e.g., ESL:MESSAGE:STARTED:DOCUMENT_NAVIGATION) to the employee, however we would like more information from those event messages to proactively assist/guide the customer through the signing ceremony.
Would it be possible to get the information below (or something similar) added to the ESL:MESSAGES from the Event Notifier for the following events:
DOCUMENT_ACCEPT – Which document is being accepted? Which document is auto navigated to?
DOCUMENT_CONFIRM – Which document is being confirmed (signed)? Which document is auto navigated to?
DOCUMENT_NAVIGATION – Which document is being navigated to?
I’ve sent over your request to our product management team. It will be evaluated and you should hear back from me soon. Every request is evaluated by our product management team. Should your request be accepted, it will move on as a candidate. All candidate requests are subsequently evaluated on a quarterly basis and our PM team decides which ones to put on the roadmap.
Unfortunately, there hasn’t been any updates on your request. Our PM team is currently overwhelmed with requests and this may take longer than usual to get an update. I will let you know for any updates.
OneSpan Technical Consultant
This reply was modified 11 months, 3 weeks ago by Haris.