This topic contains 7 replies, has 2 voices, and was last updated by  Duo_Liang 1 day, 18 hours ago.

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    kartik_shivhare
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    Member since: 20.02.2018
    Number of posts: 20

    Hello Duo,

    I am getting again and again the following error during sending document to esign.

    {“technical”:”65533″,”messageKey”:”error.internal.default”,”message”:”Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.”,”code”:500,”name”:”Unhandled Server Error”}

    is there any rule or standard for keeping space between multipart boundary when sending the document binary.

    Please find the attached file for the request sending to esign.

    Keymaster
    Duo_Liang
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    Member since: 14.06.2018
    Number of posts: 644

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    Hi kartik,

    Your attachment wasn’t uploaded successfully, you can use .zip format instead of .7z, or simply you can send it to developer@esignlive.com.

    Per the 65533 error, it could because of your request structure, as previous thread mentioned.
    post format
    Above picture shows you an idea of how the post request should look like. (API call is different from your scenario, but request structure is the same)

    Hope this could help!
    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
    • This reply was modified 1 week ago by  Duo_Liang.
    Participant
    kartik_shivhare
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    Member since: 20.02.2018
    Number of posts: 20

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    I have mailed the request text file when sending the request.
    Please response soon

    Participant
    kartik_shivhare
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    Number of posts: 20

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    Hello duo,

    fiddler is not able to capture the https traffic. we are requesting the https request from the server side.

    What can be the issue if i am sending the two file of different extension it is working fine but not with the two or more pdf.
    is there any type of encoding standard you gyuis are using for the document binary conversion.
    we are using default encoding suggested by your side.

    I have sent you the request of Api from email :- rahul.rathore@crmnext.in yesterday.
    Although I have compared both working and non working request it seems like both are same.

    please look into the request file mailed to you.

    Keymaster
    Duo_Liang
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    Hi Kartik,

    Does the same code works at your local developer machine? Can you also share the HTTP request content for “sending the two file of different extension it is working fine” case?
    By directly reading your request file(after some minify and unescape handling), I can’t reproduce the same 65533 error but another error related to documentPreverifyError, so if possible, could you also send your PDFs without sensitive information to the developer@esignlive.com?

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist
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    kartik_shivhare
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    Member since: 20.02.2018
    Number of posts: 20

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    Hi Duo ,

    The request content has already been shared with you but we will send you the request via email which is successful from a standalone project.
    There is no visible difference between the two request content ; only difference is that in standalone project , we are invoking the same piece of code from an .net aspx page but the unsuccessful request is from our main application which is getting triggered from .net mvc controller action .

    We have also shared the pdf files with you over the email. please let us know if there is any difference or how we can find out the cause of the problem.

    Participant
    kartik_shivhare
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    Member since: 20.02.2018
    Number of posts: 20

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    Thanks duo for your support

    when we encoded the file with default text encoding , after that , some special characters were getting modified by some
    piece of code , corrected , the same and problem got resolved.

    Thanks for your support

    Keymaster
    Duo_Liang
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    Member since: 14.06.2018
    Number of posts: 644

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    Glad that you found the solution!

    Duo


    Duo Liang
    OneSpan Junior Technical Evangelist

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