This topic contains 1 reply, has 2 voices, and was last updated by  Haris 8 months, 1 week ago.

  • Author
  • Participant
    Member since: 01.03.2018
    Number of posts: 6

    Hey there,

    I’ve got some established code that is able to create packages consistently. However, I’ve run across a particular set of documents / metadata that is preventing the server from creating. This is the error from SDK:

    The remote server returned an error: (500) Internal Server Error. HTTP POST on URI Optional details: {“code”:500,”technical”:”could not prepare statement”,”messageKey”:”error.internal.default”,”message”:”Unexpected error.

    Any idea what might generate that message? If not, what’s the best way to troubleshoot? We are installed on-prem.


    – Aaron

    Jedi Master
    Member since: 05.11.2015
    Number of posts: 1450
    Approved answer



    Hi Aaron,

    Can you share your documents/meta to so I can have a look? Also, what version of esignlive do you have installed on-premise?

    Haris Haidary
    OneSpan Technical Consultant

You must be logged in to reply to this topic.